jid baj Privacy Policy
This document gives a full account of how your personal information is collected, stored, and kept secure. Last updated: January 2025.
Introduction and Applicability
jid baj is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains what information we collect from you while you use our website, mobile app, and related services, why we collect it, and how we use it.
By using any jid baj service, you agree to the terms set out in this policy. This policy supplements our Terms and Conditions and should be read together with that document.
We do not knowingly collect information from anyone under 21 years of age. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Types of Information We Collect
jid baj collects information about you in several ways. A detailed breakdown of this information is provided below:
2.1 Registration Information
When you open an account, we collect the following information from you:
- Full name and date of birth (for age verification)
- Mobile number (for OTP verification)
- Email address (for communication)
- Username and password (for account security)
- National ID or passport number (for identity verification)
2.2 Transaction Information
When you make deposits and withdrawals, we record transaction-related information. This includes the amount, method (bKash, Nagad, or Rocket), transaction ID, and date and time. This information is used to maintain account security and to provide assistance when needed.
2.3 Technical Information
When you use our platform, some technical information is collected automatically:
- IP address and device type
- Browser information and operating system
- Session duration and list of pages visited
- Cookie and local storage data
2.4 Communication Information
If you contact our support team via live chat or email, we keep a record of that conversation. This helps us improve service quality and resolve the same issues faster in the future.
Purpose of Using Your Information
jid baj uses collected information only for specific and legitimate purposes. These purposes are set out in detail below:
3.1 Service Operation
Your information is needed to create, manage, and secure your account. It is used to verify logins, process deposits, and settle withdrawal requests.
3.2 Identity and Age Verification
Only users aged 21 or above may open an account on jid baj. We use registration information to ensure that no minor can access our platform.
3.3 Security and Fraud Prevention
By analysing technical information, we detect unusual transactions, attempts to create multiple accounts, and suspicious activity. This helps keep all users' accounts secure.
3.4 Customer Support
Having a record of previous interactions with you allows our support team to resolve issues quickly and effectively. Our support is available seven days a week, twenty-four hours a day, in Bengali and English.
3.5 Legal Obligations
Where we are required by applicable law or regulation to retain or disclose information, we will do so. In such cases, only the minimum necessary information will be disclosed.
Sharing Information with Third Parties
jid baj does not sell your personal information or share it with third parties for advertising purposes. However, limited information sharing may be necessary in certain situations:
4.1 Payment Processors
To complete deposits and withdrawals, we work with mobile payment services such as bKash, Nagad, and Rocket. These services receive a limited amount of information to verify transactions, which is governed by their own privacy policies.
4.2 Technology Service Providers
Some third-party technology services are used to operate our platform — such as server hosting, security scanning, and analytics. These providers operate under strict confidentiality agreements and may not use your information for any other purpose.
4.3 Disclosure for Legal Reasons
We may be required to disclose information pursuant to a court order or a valid request from an authority. In such situations we will provide only the information requested and, where possible, will endeavour to notify you in advance.
Cookies and Tracking Technologies
jid baj uses cookies and similar technologies to improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. They maintain login sessions, handle security checks, and remember user preferences. Without these cookies the site will not work properly.
5.2 Analytical Cookies
Analytical cookies tell us which pages are visited most, how long users spend on them, and where problems occur. We use this information to improve the platform.
5.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features.
Data Security Measures
Keeping your personal information secure is one of jid baj's top priorities. We maintain both technical and organisational security measures.
SSL Encryption
All data between your browser and our servers is encrypted using SSL technology, so no one can read it in transit.
Access Controls
Only authorised staff may access your information. Every access is logged and regularly audited.
Password Hashing
Your password is never stored in plain text — it is secured using a strong hashing algorithm.
Security Monitoring
Our systems are monitored at all times. Any suspicious activity that is detected is acted upon immediately.
Bear in mind, however, that no data transmission over the internet is 100% secure. Use a strong password and do not share it with anyone to keep your account secure.
Data Retention Periods
jid baj retains your information only for as long as it is necessary or legally required:
- Active account data: retained for as long as the account remains active.
- Closed or inactive account data: retained from the date of closure until applicable legal requirements are met.
- Transaction records: retained for the period prescribed by financial regulations.
- Support conversations: retained for a limited period from the date of resolution.
- Technical logs: retained for a limited period for security analysis.
Once the defined retention period ends, the information is securely deleted or anonymised so that no individual can be identified from it.
Your Data Rights
You have certain important rights regarding your own information. jid baj respects these rights and helps you exercise them:
8.1 Right to Access
If you want to know what information we hold about you, you can contact us. We will provide this information within a reasonable time.
8.2 Right to Correction
If any information on your account is incorrect or incomplete, you can request that it be corrected. Most information can be changed directly from your account settings.
8.3 Right to Deletion
You can request that your account be deleted. However, transaction history and information that must be retained by law may not be removable. Self-exclusion options are also available on the Responsible Gaming page.
8.4 Right to Restrict Processing
In certain circumstances you can request that processing of your information be restricted. While such a request is being reviewed, we will suspend processing of the relevant information.
Protection of Children and Minors
jid baj's services are for persons aged 21 or above only. We never knowingly collect information from minors or allow them to operate accounts.
Age is verified at registration and suspicious accounts are flagged for further review. If a parent or legal guardian believes that a person under 21 in their care has opened an account, please contact us immediately — we will take prompt action.
Policy Changes and Updates
jid baj reserves the right to change this privacy policy at any time. For significant changes, we will:
- Update the date on this page.
- Notify registered users by email or in-app notification.
- Obtain fresh consent where required.
If you continue using the service after a change is published, it will be taken as your agreement to the updated policy. To learn more about us, read the About Us page.
If you have any questions about this policy or the handling of your information, you will find answers to common questions on our FAQ page, or you can contact our support team directly.
Have a question? We're here to help
For any queries about the privacy policy or your personal information, our support team is available seven days a week, twenty-four hours a day, in Bengali and English.